Thank you for shopping at FLORENCEDFE. We value your trust and strive to provide a seamless and efficient shipping experience. Below is our comprehensive shipping policy:
1. Shipping Destinations
FLORENCEDFE ships domestically and internationally to most countries. If you are unsure whether we ship to your country, please contact our customer service.
2. Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If there’s a significant delay in shipment, we will contact you via email or phone.
3. Shipping Rates & Delivery Estimates
- Domestic: Standard shipping typically takes 3-5 business days. The rate will be calculated at checkout.
- International: Delivery can take between 7-21 business days, depending on the destination. Rates are based on weight, size, and destination.
Please note that delivery times are estimates and cannot be guaranteed due to factors out of our control, such as customs delays.
4. Tracking Your Order
Once your order is shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
5. Customs, Duties, and Taxes
FLORENCEDFE is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer tariffs, taxes, etc.
6. Damages & Lost Shipments
FLORENCEDFE is not liable for any products damaged or lost during shipping. If you received your order damaged or haven’t received it within the expected timeframe, please contact the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
7. Return Shipping
For information on returning products, please refer to our Returns Policy. Customers are responsible for any return shipping costs unless the product arrives damaged or defective.
8. Special Notes or Requests
For any special shipping requests or instructions, please leave a note on your order or contact us directly. We will do our utmost to accommodate your needs.
9. Contact Information
For any questions or concerns regarding our Shipping Policy, please reach out to us at media@florencedfe.com.
At FLORENCEDFE, we’re committed to ensuring that your exquisite vests reach you in perfect condition and as swiftly as possible. We appreciate your patronage and understanding. Safe shopping!